Overview
Our returns policy lasts 14 days from the delivery date of your much loved goods. If you have decided these goods are simply too awesome for you then send them back to us within 2 weeks and the refund is processed on confirmation of goods.
If 14 days have passed since your purchase, we can’t offer you a full refund. Contact us at [email protected] with any questions or queries or if you’re out of the 14-day period. To be eligible for a return, your item must be unused and in the same condition that you received it. Single cards or collections where cards can be interchanged cannot be returned. It must also be in the original packaging and not custom made.
ALL returns will cover any fees incurred by us including payment, posting and insurance, we will not profit from this transaction in the same way you shouldn’t expect us to be at a loss. Any item returned may be subject to a restocking fee if its value has decreased since being sold.
Any custom item purchases are final once the order is in process.
Additional non-returnable items:
- Gift cards
- Downloadable software products
Please do not send your purchase back to the manufacturer.
There are certain situations where you will have to pay postage for the item back or only receive a partial refund:
- Items with obvious signs of use
- Anything that has been opened.
- Any item not in its original condition, damaged or missing parts.
- Any item that is returned more than 14 days after delivery
Once your return is received and inspected, we will send you an email to update you and give you your options.
Your refund will automatically be applied to your original method of payment. If refused options will be sent via email on how to proceed.
Late or missing refunds
If you have been told a refund has been authorised and waited a week without receiving a refund yet, first check your payment method and the statement of account associated with it. If you are unable to locate it, contact the provider as sometimes these can be caught in pending or just take some processing time to be officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Initiating a refund
To return your product, you should email us at [email protected] as soon as possible, as this will initiate your return. All returns should be sent with adequate insurance for the item. We will allow 14 days for us to receive the item otherwise we will assume you would like to keep the item (this will be extended if tracking has been provided).
You will be responsible for the shipping costs for returning your item, shipping costs are non-refundable.
If you have opted for an exchange. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
We don’t guarantee that we will receive your returned item and will not be responsible for any items lost or damaged in transit.
Contact us at [email protected] for questions related to refunds and returns.
